At Rafillc.online, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.
Returns
We accept eligible return requests within 15 days of the date your order is delivered.
To qualify for a return, your item must:
· Be unused and in the same condition in which you received it.
· Be returned in its original packaging, where applicable.
· Include any accessories, manuals, tags, or other items originally supplied with the product.
· Be accompanied by proof of purchase or your order information.
To begin a return, please contact us at Store@rafillc.online before sending any product back. Items returned without first contacting us may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at Store@rafillc.online as soon as possible. Please include your order number and, where possible, photographs showing the issue so that we can review your request.
If the problem is confirmed, we will advise you of the appropriate next steps, which may include a replacement, refund, or other resolution.
Non-Returnable Items
For health, hygiene, safety, or other reasons, certain products may not be eligible for return once opened or used. Non-returnable products may include:
· Opened or used personal-care products.
· Fragrances, cosmetics, or similar products that have been opened or used.
· Products damaged through misuse or improper handling.
· Gift cards, if offered.
· Clearance or final-sale products where clearly identified as non-returnable.
Please contact us before ordering if you are unsure whether a particular item can be returned.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error on our part. We recommend using a trackable shipping service when returning an item.
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank, credit-card provider, or payment processor to post the refund to your account.
Exchanges
If you would like a different product, size, style, or variation, please contact us at Store@rafillc.online. Availability cannot be guaranteed.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. Once an order has entered processing or has shipped, we may no longer be able to cancel or modify it.
Contact Us
Rafillc.online
Email: Store@rafillc.online